Haz un recorrido por Deskpro

Familiarízate con el software de soporte con nuestro recorrido por la emisión de tickets y cómo puedes interactuar con los clientes a través de Deskpro.

03:04

Anatomy of a Ticket

Get to know the different elements that make up a Deskpro ticket.

by Hannah

02:30

Using Agent Notes

Collaborate with colleagues with private internal notes to resolve issues together.

by Hannah

04:33

Replying to a Ticket

Learn the basics of replying to your users with Deskpro's useful reply box tools.

by Hannah

01:46

Ticket Assignment

Understand the concept of assignment and ownership of Deskpro tickets.

by Alesia

01:55

Ticket History

See all the actions that have taken place on a ticket in one convenient place.

by Alesia

03:39

Ticket Status

Stay on top of ticket lifecycles and keep them moving toward resolution.

by Alesia

02:59

Ticket Creation

A walkthrough of how Agents can manually create Tickets in the Deskpro Agent Interface.

by Joell

Descubre algunas de las formas en las que puedes tomar acciones rápidas en los tickets y las útiles herramientas a tu disposición.

04:50

Introduction to Ticket Actions

Get to know the useful tools that you can access from a ticket.

by Alesia

03:56

Approvals

Streamline your approval processes with our workflow management tool.

by Alesia

02:42

Billing

Add charges to your support and track your billable hours of assistance.

by Alesia

01:19

Follow Ups

Prompt agent activity, automate actions and set up helpful reminders.

by Alesia

02:18

Linked Tickets

Connect Users' similar queries with a quick linking action.

by Alesia

01:27

Linked Topic

Link tickets to topics in your Community Forum to easily share users' opinions.

by Alesia

01:38

Problems

Link Problems to tickets with ease with quick Ticket Actions.

by Alesia

01:22

Pending Article

Create Knowledgebase Articles linked to questions your customers raise.

by Alesia

01:45

Tasks

Create and delegate tasks linked to an open ticket for speedy resolution.

by Alesia

01:21

SLAs

Apply SLAs to tickets in the agent interface to meet performance targets.

by Alesia

Conoce las diferentes formas de encontrar tickets en la interfaz y categorizar tus flujos de trabajo.

02:35

The Navigation Panel

Find out about all the different ways you can sort, filter, and find tickets in Deskpro.

by Joell

02:23

Queues

An in-depth look at how Queues can group and categorize helpdesk tickets.

by Joell

02:41

Lists

Build highly-specific ticket lists for yourself and across the helpdesk globally.

by Joell

02:05

Ticket Search

Locate specific tickets in the helpdesk with our powerful ticket search feature.

by Joell

02:49

Problems

Track large-scale or recurring issues with intelligent problem management tools.

by Joell

02:09

Stars

You can use stars as a personal categorization system in the helpdesk.

by Alesia

03:34

Labels

Add labels to different items for quick categorization and searching capabilities.

by Joell

Las potentes automatizaciones de Deskpro te permiten construir acciones que mejoran la productividad del agente y optimizan los flujos de trabajo clave.

04:51

Snippets

Agents use Snippets to insert canned responses to reply to tickets faster.

by Joell

04:49

Macros

Let agents run a pre-defined set of actions again and again to boost productivity.

by Joell

02:25

Mass Actions

Easily apply the same actions to multiple tickets at once using Mass Actions.

by Joell

Examina todos los diferentes elementos del CRM de Deskpro, y gestiona fácilmente todos tus usuarios con nuestra sencilla herramienta de gestión de clientes.

02:59

Overview of the CRM

Find out about Deskpro's CRM and how it makes managing customers easy.

by Joell

03:39

The User Profile

Store and view information about Users on their profiles in the helpdesk.

by Joell

03:53

The Organization Profile

Group Users into Organizations and store company-wide details in one location.

by Joell

03:15

Creating Usergroups

Easily define user permissions to control what they can view and access.

by Joell

04:57

Custom Fields

Create flexible custom fields to store information on Users and Organizations.

by Joell

El OPC es nuestro nuevo método para desplegar y gestionar Deskpro en el lugar desde una plataforma de auto-alojamiento intuitiva.

03:10

Introduction to the OPC

Our re-imagined On-Premise platform for seamless self-hosting.

by Chris

03:12

Creating an Instance

How you can use the OPC to create an instance in your On-Premise deployment.

by Chris

03:10

Installing the OPC

Check out how you install the On-Premise Controller

by Chris

01:37

Updating an Instance

Find out about managing your instance updates using the On-Premise Controller.

by Chris