Customer Support Software
Sales & CRM Software
Deskpro CRM helpdesk software: elevate your sales and support efforts
Deskpro's CRM helpdesk software enables organizations to effectively manage customer relationships, centralize customer data, and streamline sales processes, ultimately driving enhanced engagement, improved sales efficiency, and customer satisfaction.
Develop a deeper understanding of your customers
Deskpro's CRM ticketing system allows you to build a meaningful and accurate picture of every new lead and customer.
We help teams all over the world understand their customers
It's nice to be able to customize Deskpro the way we needed; I set up departments and labels to fit our needs.Mark Frankfurt Founder & CEO
We manage a number of separate brands and when it comes to tracking we can see how customers interact with them. This allows us to trace different entry points across our organization.Matt Goldfarb Executive Director of Support
With Deskpro, I can run reports on pretty much anything and keep an eye on how my team is doing in real-time.Andrew Weiss Director of LTL Operations
connect the dots
Instantly find out who’s who
Create a detailed view of the organizations your customers belong to.
multi-language
Scale your sales efforts into new markets
Improve sales reach instantly, and let your prospects love you in every language.
Deskpro's built-in translation helps you connect with customers worldwide, even without a multi-lingual team.
Unified Communication
A helpdesk equipped with the tools your Sales team needs to soar
Provide your sales team with a helpdesk that enables multi-channel selling alongside powerful integrations with sales systems that they know and love.
Integrate Deskpro with your current tech stack
Seamlessly integrate your helpdesk with over a thousand apps and integrations that you already use to make your daily work management simple.
Already have an existing CRM?
Effortlessly and automatically import data from your existing applications or systems.
Deskpro's helpdesk solution comes with a full range of apps, integrations and tools that allow you to import customer data from other sources.
Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce for seamless population.
Have conversations across any channel
Engage with warm or cold prospects using their preferred communication channel. Increase your conversions with multi-touch and multi-channel activity that makes connecting simple.
Sell from anywhere
Stay on top of deals and connect with prospects any time, from anywhere.
Access sales and CRM features on the go with Deskpro iOS and Android apps.
Kanban Mode
Improve sales processes with visual tools
Kanban helps your sales reps visualize and track the sales cycle.
Help your sales and support team control and track each lead more efficiently and boost your selling capabilities with customizable Kanban boards.
Never miss a revenue opportunity again
Eliminate repetitive and routine tasks by creating convenient time-saving features to bolster the quality of your engagement and improve customer experience.
Unite Sales & Support
Convert prospects to customers with a unified sales and support effort
You can develop meaningful relationships with your prospects and customers on a platform that unites support and sales.
Generate more leads and outbound opportunities
Create email templates that can be personalized to include merge tags. Log all email contacts and add or remove prospects from campaign sequences with just a click.
Keep everyone focused and selling all year round
Build robust sales workflows. Create, assign and track tasks linked to support tickets, prospects, organizations and deals that help keep your reps organized and on time.
Ramp up your support to resolve tickets quicker and enhance customer satisfaction
Combine in-depth records with global actions to unify your sales and support efforts, so sales reps can focus on converting leads.
Powerful reporting interface
Analyze and understand sales performance and trends in real-time
Take the guesswork out of reports and build unlimited custom dashboards from within your helpdesk. Use in-built reports for easy sales forecasting or create custom reports on any metric.
Billing and Reports
Track time and bill users for sessions
Track billable agent time for accurate reporting or flat-rate charges associated with each customer or organization.
How else can Deskpro help your organization?
Internal Helpdesk Software
Exceptional support begins with your team
Self-Service Support Software