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Email Ticketing System
Deskpro Voice
Discover how Deskpro Voice revolutionizes your call center operations by providing a comprehensive and fully-integrated solution. Improve customer satisfaction, resolve issues faster, and streamline communication. with Deskpro's call center software.
Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our call center software makes it possible to manage, route, and handle calls with ease.
With built in call center software, Deskpro provides you will all the features you need to provide the best phone support possible.
Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting. Set-up takes just 3 minutes.
Deskpro Voice is built on an enterprise-grade network, providing global infrastructure for communicating with your customers via voice calls.
Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.
When a call comes into the helpdesk, agents are alerted within the interface. They can see the number, customer and organization to help give them context before answering the call.
From the dialpad, agents can make outbound calls or call SIP address directly. They can also choose which phone number to call from.
Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up the communication from within the ticket.
You may want to keep using your current deskphone, mobile or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets or appear in agents' personal voicemail area.
AUTO ATTENDANT & IVR
Streamline your call routing for each phone number you own, ensuring that customers interacting with you reach the department that they want to speak to, fast.
With Deskpro, we won't charge you more to use Voice. You get a fully-featured call center software right inside your helpdesk. It doesn't matter how many of your agents use it. All you pay for are the calls, simple.
Email Ticketing System
Live Chat Software
Deskpro Voice
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