Email Ticketing System
Deskpro Voice
Integrated Call Center Software for Efficient Customer Support
Discover how Deskpro Voice revolutionizes your call center operations by providing a comprehensive and fully-integrated solution. Improve customer satisfaction, resolve issues faster, and streamline communication. with Deskpro's call center software.
A call center built into your helpdesk
Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our call center software makes it possible to manage, route, and handle calls with ease.
All the features you could need
With built in call center software, Deskpro provides you will all the features you need to provide the best phone support possible.
Ready to go in seconds
Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting. Set-up takes just 3 minutes.
Deskpro Voice is built on an enterprise-grade network, providing global infrastructure for communicating with your customers via voice calls.
The power of Voice in your helpdesk
Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.
Taking a call
When a call comes into the helpdesk, agents are alerted within the interface. They can see the number, customer and organization to help give them context before answering the call.
Dialpad
From the dialpad, agents can make outbound calls or call SIP address directly. They can also choose which phone number to call from.
Call Queue
Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up the communication from within the ticket.
Call Forwarding
You may want to keep using your current deskphone, mobile or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
Voicemail
If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets or appear in agents' personal voicemail area.
AUTO ATTENDANT & IVR
Right Agent, Right Conversation
Streamline your call routing for each phone number you own, ensuring that customers interacting with you reach the department that they want to speak to, fast.
Only pay for calls
With Deskpro, we won't charge you more to use Voice. You get a fully-featured call center software right inside your helpdesk. It doesn't matter how many of your agents use it. All you pay for are the calls, simple.
Live Chat Software
Connect with customers for real-time assistance
Deskpro Voice
Integrated Call Center Software for Efficient Customer Support
FAQs