Team Most Popular
All the features and tools you need to provide amazing support
$ 29
per agent/month
Cloud: Min 3 agents, paid Monthly or Annually
On-Premise: Min 10 agents, paid Annually
All the essentials:
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Cloud or On-Premise Deployment
Deskpro is available to deploy on Cloud (Powered by AWS) or On-Premise (self-hosted by you).
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Standard Support
Email & Live Chat support available 9am - 6pm, Monday to Friday
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Email Ticketing
Effortlessly track, prioritize and solve every single support email within a single ticketing system. Link multiple email accounts and shared inboxes.
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Voice & SMS
Fully integrated call center solution built directly in your helpdesk & SMS ticketing.
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Social Channels
All communication channels available: Email, Forms, Live Chat, Voice, SMS, WhatsApp, Facebook, Instagram, and Twitter
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Live Chat
Provide live chat conversations and messaging directly from your website, for fast real-time resolutions.
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Automations
Increase the effectiveness and efficiency of your support teams, with intelligent helpdesk automation tools, workflows and routing.
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CRM
Build a meaningful and accurate picture of every contact or end-user within your CRM ticketing system.
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Customization
Customize the Deskpro platform so that it meets your organizations precise set-up requirements.
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Help Center
Give customers and end-users a 24/7 self-service content hub for knowledge management, that includes a knowledgebase.
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1000+ Apps & Integrations
Built-in apps and integrations to connect your apps to your helpdesk, including Active Directory, Salesforce & Zapier.
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Full REST API
Access to the Deskpro Full REST API.
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Multi-Brand
Support multiple independent brands, products or services from one Deskpro helpdesk.
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Localization
Provide multi-brand, multi-channel and multi-lingual support from a single helpdesk with fully complete language packs for both the admin and agent interface.
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iOS & Android Apps
Deskpro has fully featured iOS and Android apps, with mobile specific shortcuts and actions to stay connected on the move.
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Reporting
Actionable reporting and analytics, with dashboards, stats and custom reports available to admins & managers.
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Search
Omni-channel search with advanced queries for agents, full Help Center search and ticket deflection.
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Workspaces
Allow agents to move seamlessly between the workspaces of different Deskpro helpdesks that they have accounts on.
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Shifts
Streamline managing agent work status and increase control over ticket assignment based on working hours and agent availability.
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Kanban
View tickets and progress of issues with a visual workflow tracking kanban view and drag-and-drop cards.
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ISO 27001 Certified
ISO 27001 helps organizations to keep informational assets secure. An independent body has audited our compliance with this standard.
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ITIL
Core ITIL features and processes, including mass actions, internal notes, follow-ups and time tracking.
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Data Center Choice (US/EU/UK)
Deskpro offers choice of deployment of Cloud accounts onto industry leading AWS data centers located in either the US, EU or UK. View Security page
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Two-Factor Authentication
Strengthen the access security of your helpdesk with Agent Two-Factor Authentication.
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Chatbots
Provide pre-human support to your customers, with chatbots that work alongside your team to solve simple issues, fast.
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Test Instance