heading

Pricing

One product with the tools to delight your customers

Empower your team to build stronger customer relationships on a secure and trusted platform, deployable On-Premise or in the Cloud.

Team Most Popular

All the features and tools you need to provide amazing support

$ 29

per agent/month

Cloud: Min 3 agents, paid Monthly or Annually

On-Premise: Min 10 agents, paid Annually

Professional

Everything you need plus extended support and limits

$ 59

per agent/month

Cloud: Min 10 agents, paid Monthly or Annually

On-Premise: Min 10 agents, paid Annually

Enterprise

Powerfully scale exactly to your needs with complete control

$ 99

per agent/month

Cloud: Min 25 agents, paid Annually

On-Premise: Min 25 agents, paid Annually

View feature comparisons

Keep making a difference to the world

Education

Support all your students, staff, faculty and alumni

25 % off

Non-Profit

Help your community members with affordable helpdesk software

40 % off

Compare all features

Team
Professional
Enterprise
Account License

Minimum agents

3 / 10

10

25

Cloud Deployment

On-Premise Deployment

Annual billing per agent / month

$29

$59

Contact Sales

Monthly billing per agent / month

$39

$69

Annual only

Data Center Locations

US/EU/UK

US/EU/UK

Global

Workspaces

Multi-Accounts

3

Unlimited

Net 30 Payment

Custom Contracts

Product Support

Support hours

9am - 6pm

24/5

24/7

Help Center & Guides

Email Support

Live Chat Support

Phone Support

Named Account Manager

Custom Reports Support

Beta Features

Quarterly Healthchecks

Onboarding

Security Reviews

Support SLA

Agent Certification

$199 / agent

$199 / agent

Included

Uptime SLA

99.9%

99.99%

Product Previews

Sandbox

Test Instances

Custom Feature Development

Channels

Email

Forms

Live Chat

Voice

SMS

WhatsApp

Twitter

Facebook

Instagram

Trustpilot

Google Play

Apple App Store

Google My Business

Email

Attachment Size

50MB

100MB

100MB

Contact Forms

Unlimited Email Addresses

Incoming Email Authentication

Automatic Email Archiving

Duplicate Email Detection

Email Rate Limiting

Email Ticket Replies

Email Templates

Outgoing Email Log

Email Abuse Prevention

Live Chat

Chat Departments

Chat Widget Embedding

Chat History

Custom Chat Fields

Multi-agent Chat

Multi-language Chat

User Blocking

Messenger

Chatbots

SOON
Forms

Dynamic Forms

Field Validation

Custom Form Layouts

Custom Fields

Voice

Agent Extensions

Auto Attendant & IVR

Call Distribution / Round Robin

Live Call Dashboards

Call-to-Ticket

Call Queues

Call Recording

Call Reports

Caller ID & History

Click-to-Call

Forwarding

In-Call Controls

Custom Greetings

Warm & Cold Transfers

Voicemail

Inbound & Outbound Minutes

Local & Toll Free Numbers

Out of Hours Routing

Built on the Twilio Framework

External Call Transfers

Use own Twilio Account

Social

WhatsApp

Twitter

Facebook

Instagram

Ticketing

Intuitive Agent Interface

Shared Inbox

Ticket Queues

Advanced Ticket Search

@Mentions

Multiple Agent Views

SLAs

Urgency Scores

Customizable Ticket Forms

Quick Ticket Actions

Agent Notes

Agent Notifications

Agent Ticket Permissions

Agent-only Ticket Fields

Multi-channel Tickets

Compulsory Fields

Custom Automatic Emails

Custom Ticket Fields

Custom Ticket Filters

Department Email Accounts

Departments

Duplicate Email Detection

Spam Prevention

Email Account Triggers

Ticket Subject Matching

Ticket Templates

Stars

Exporting Tickets

Labels

Lists

New Ticket Triggers

Non-Email Ticket Linking

New Reply Triggers

Outgoing Ticket Log

Autosave Ticket Drafts

Real-time List Updates

Ticket Deflection

Automatic Ticket Locking

Split Messages

Teams

Ticket Archiving

Ticket Assignment

Ticket Attachments

Ticket Categories

Add Followers to Tickets

Ticket ID Ref Code

Merge Tickets

Set Ticket Priority

Full Ticket Message History

Ticket Reply Drafts

Status Updates

Ticket Satisfaction

Billing Log

Time Log

Ticket Workflows

Pre-filled Tickets

Agent Instant Messaging

Ticket Summary

Drag & Drop Attachments

Ticket Preview

Agent Bookmarks

Automations

Auto Responder

Escalations

Follow Ups

Macros

Mass Actions

Snippets

Triggers

Round Robin

Recurring Tickets

Work Shifts

CRM

CRM Integrations

Custom Fields

Customer Profiles

Customer Roles

Domain Recognition

Ticket History

Usergroups

User History

Customization

Access Control

Custom Fields

Notifications

Permissions

Usergroups

Custom Password Policies

Customizable Agent Roles

Custom Interface Views

Help Center

Multi-Brand

3

10

Unlimited

Category Nesting

Community (Forum)

Content Templates

Drag & Drop Builder

Dynamic Forms

Glossary

Guides

Files

Knowledgebase

News

Subscriptions

Ticket-to-Article

User Portal

SEO Readiness

Rich Text WYSIWYG Editor

Article Permissions

Category Permissions

Help Center Permissions

Helpfulness Ratings

Content Approvals

Unbranding

Theme Customization

Schedule Reviews

Schedule Unpublish

HTML Editor

ITIL

Approvals

Change Management

Incident Management

Problem Management

Service Requests

Kanban View

Collections

SOON
Integrations

App Framework

Built-in Apps

Full REST API

API Rate Limit

80rpm

80rpm

80rpm

Single Sign On

Zapier Integration

Agent Two-Factor Authentication

CSV Importer

SCIM Provisioning

User Two-Factor Authentication

Localization

Content Translation

IP Address Filtering

25+ Language Packs

Multi-Brand

3

10

Unlimited

Multiple Time Zones

Multiple Business Hours

Mobile Apps

iOS

Android

Reporting

Agent Activity

Custom Reports

In-Built Reports

Live Dashboards

Customizable Live Dashboards

Real Time Data

Ticket Satisfaction

Time & Billing

Query Language

Data Exports

Shareable Reports

Refresh Rate

10mins

10mins

10mins

Customer Satisfaction Surveys

Reporting Permissions

Search

Omni-channel Search

Advanced Search Queries

Help Center Search

Labels

Previews

Search Words

Ticket Deflection

User and Organization Sub-Searching

Security & Compliance

ISO27001

CSA Star

GDPR

EU Standard Contractural Clauses

Cyber Essentials Plus

G-Cloud Framework

SOC 2 Type II

HIPAA

SOON

Optional add-ons

Onboarding Plan

We help you get your new helpdesk software up and running exactly how you want it with concierge onboarding.

$ 2495

Agent Training

Training is tailored to your exact needs, and delivered as product familiarization or in-depth training

$ 600

per session

Max. 10 agents per session

Agent Certification

Through in-depth video training, guides and a proctored exam, your agents can become Deskpro Certified helpdesk agents.

$ 199

per session

Installation

One of our technical experts will install Deskpro On-Premise on your chosen platform or internal infrastructure.

$ 600

On-Premise only

Onboarding, Training, and Certification are included as part of the Enterprise plan

Frequently Asked Questions