
Internal Helpdesk Software
Self-Service Support Software
Deskpro keeps customers happy with access to 24/7 support content.
Create, publish and manage your self-service content from one place.
We've created a support Help Center and that's been a wonderful feature for our customers to use.Sarah Kippernes Head of Support![]()
The guides feature is one of my favorite things on Deskpro and our customers really love it too.Luke Bryant Customer Support Manager![]()
50% of inquiries were questions people could answer themselves, making the implementation of a knowledgebase priceless.David Brooks 247Time, Leicestershire![]()
Publish your support content onto a comprehensive, unified support platform. Reduce the workload placed on your agents and enable customers to find answers 24/7.
Reduce the effort using a Knowledgebase takes by helping customers find solutions to their problems quickly, the first time they access your content.
Intelligent search suggests relevant articles as the customer starts submitting a ticket, reducing the number of tickets raised.
Deskpro's editor lets you author content in plain text, no need for complicated markdown. Create content and publish it straight to your Help Center.
Improve the quality of your content by choosing a publishing platform that provides more than just a plain text document.
With Deskpro you can make content available for internal and external users on the same Help Center; specify permissions to limit what content customers can view.
Interactive Help Center
Keeping customers informed about your support content lets them self-serve more efficiently, increasing the efficacy of your support platform.
Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.
Customers can browse your Help Center content from the Messenger widget, wherever you embed it, making it easy for them to find answers to queries in a flash.
Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledgebase software.
Individual articles, categories and the whole Knowledgebase can be subscribed to, along with News and Community content.
Align your Help Center with your branding using Deskpro's intuitive editing and design tools to create familiar and consistent content and increase trust in your brand.
Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.
Author content using rich and easy-to-use HTML.
Moderate content with the ability to draft, approve, publish, and archive articles.
When you are aware of how useful your content is then you can make informed decisions about revisions and improvements.
FULL INTEGRATION
Your Help Center content can solve customer and end-user questions. Creating an article once can solve an issue for hundreds of customers in the future with integrated knowledgebase software.
Keep your Knowledgebase up to date and customers in the loop; while reducing tickets for your agents.
Internal Helpdesk Software
Customer Support Software
Sales & CRM Software