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Technical Flexibility
Our Full REST API unlocks unlimited possibilities for your operations. Automate essential tasks, integrate Deskpro seamlessly with your existing systems, and enjoy the freedom to customize as per your requirements.
All-In-One Enterprise Solution
Empowering exceptional enterprise support
Whether you're a globally recognized conglomerate or a rapidly expanding enterprise, exceptional customer support isn't just a goal; it's a necessity.
With Deskpro, experience a customer support solution that effortlessly scales with your growth, ensuring every customer interaction is personal, efficient, and impactful.
Supercharge support with an omni-channel support solution
Centralize your customer conversations with an omnichannel helpdesk that captures every message, stores them in a shared inbox, and brings your team together for harmonious support.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple helpdesks.
Reply with complete context
Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized helpdesk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Try Deskpro today
Embark on your superior customer support journey today
Migrating to Deskpro was plain sailing. We didn’t have any issues, it was painless and having regular upgrades of the software is fantastic, it improves every time.Jonathan Bonnici Technical Support
20x
Average Resolution Improvement
98%
Client Retention Rate
80%
15-min SLA Success Rate
Host Deskpro Your Way
Your Cloud or On-Premise helpdesk
With Deskpro, you have the choice between self-hosting or deploying your helpdesk from our AWS data centers.
Cloud
Never have to worry about hosting or technical details; we handle that, plus automatic weekly updates.
- 99.9% uptime
- US/EU/UK data centers
- Auto weekly updates
- Security patches
On-Premise
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- In-built scalability
- Rapid deployments
- Multi-instance
Elevate your omnichannel support with feature rich software
Trusted by numerous world-renowned organizations, Deskpro delivers a robust helpdesk platform customizable to your enterprise needs. Explore our Enterprise plan to discover extensive features designed to elevate your organization's customer support.
With Deskpro, managing support tickets is effortless. Our centralized ticketing system keeps everything organized and accessible in one place.
Experience the seamless efficiency of Deskpro's omnichannel capabilities and intelligent automations ensuring tickets are allocated relevantly and efficiently between unlimited teams and departments. Deskpro guarantees comprehensive coverage, leaving no ticket unresolved.
- Omnichannel helpdesk software
- Powerful automations
- Customize to meet your processes
- Cloud or On-Premise deployments
- User Friendly Interface
- Top-Rated Support Team
- Scalable for Multi-Departmental Structure
- Multi-Brand Help Centers
- Real-time Custom Reporting
Automate endless workflows for lasting operational results
More productive agents are created when you streamline complex helpdesk processes and optimize ticket workflows for more effective and efficient support delivery.
Ticket Templates
Create pre-defined ticket templates for your team to quickly create new tickets with pre-filled properties in just two clicks, reducing the risk of human error and boosting overall efficiency.
Agent Productivity Tools
Equip agents with the tools to deliver support at scale
Elevate agent productivity and customer support with Deskpro's intelligent enterprise tools. Simplify ticketing and reduce routine tasks while exceeding customer expectations and reducing agent workload.
We have 734 new ticket triggers, 850 departments, and over 650 unique outgoing email addresses. Once we had set them up, it saved us countless hours by automating many of the complexities of routing, mapping, and responding.Chris Evans VP of IT Operations
Operate securely with industry-leading security measures
We understand that data security is at the forefront of your organization; whether you choose Cloud, which offers a 99.99% uptime SLA, or an On-Premise self-hosted deployment, you can know that your data is protected.
With Deskpro Cloud, you're free to choose where to store your data between any of 32 AWS-compliant locations with state-of-the-art data-compliant centers.
We're here to make your operations safe and easy; let us know if you need our help ensuring your helpdesk is secure. Plus, our dedicated security team is happy to help you complete your annual security review.
- Secure & Compliant
- Single Sign On & Two-Factor Authentication Methods
- Security Reviews
- Choose Data Center Location from 22 Countries
- 24/7 On-Site Security Teams
- Least Privilege Access
- Full Daily Backups
Dive into a world of infinite integration possibilities
Transitioning to Deskpro doesn't mean compromising on established IT infrastructure. Incorporate your crucial applications into your new, powerful helpdesk effortlessly.
Create Help Centers that represent the branches of your Enterprise
Our enterprise solution supports the effortless scaling of your organization, offering unlimited, customizable Help Centers for your diverse brands and teams, alongside the choice of unique or unified URL hosting.
Customization
Our solution allows customization of unlimited Help Centers, aligning them with your brand, department, or team's visual identity, reassuring customers that they've reached the proper destination.
We wanted a ticketing system that would be more efficient for working together.Sarah Kippernes Head of Support
Localized Helpdesk Software
Leverage the power of multi-lingual tools
As an expanding global enterprise, communicating effectively in multiple languages is key. Deskpro enables dynamic implementation of over 25 languages across your helpdesk and Help Center, encompassing both agent and customer interfaces.
Our in-built Microsoft translation app facilitates real-time cross-lingual communication on tickets with auto-translation.
Professionally translated language packs are available to provide a multi-language helpdesk and Help Center for agents and end-users.
Translate or customize technical terms or brand-specific phrases for consistency across your helpdesk and Help Center.
Multi-lingual features and tools enable agents to act from one helpdesk that can dynamically change as needed.
REPORTING & ANALYTICS
Generate actionable insights from your data
Use Deskpro's built-in custom report builder to construct detailed and informative reports, with real-time statistics ensuring you're always informed about your performance data.
Automate dashboard updates to be sent to senior executives in your enterprise, effectively tracking company-wide performance.
Utilize the DPQL query language to build virtually any report necessary for in-depth analytics within your enterprise.
Generate easily interpretable dashboards to display your statistics, facilitating a clear view of company-wide performance data.
Our dedicated team is available to assist you in generating unique reports and guiding you on creating custom reports and dashboards.
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.Robert Tanka Head of Technical Operations
Deskpro Enterprise
Software built to fulfil your Enterprise needs
Deskpro is designed to consolidate unique and complex requirements, unifying everything in an intuitive helpdesk so you can watch your support services excel - no matter your software needs, Deskpro is here to help.
Concierge Onboarding
We offer custom onboarding as part of our Enterprise plan. Our Premium Support team is always available to assist you, making your experience with Deskpro as seamless as possible.
Built to Scale
As your business expands, Deskpro evolves with you, ensuring your support services excel. Our helpdesk is not just user-friendly but also capable of scaling with your enterprise, ensuring nothing falls through the cracks.
Such a large project like this usually takes about six months minimum. So, the fact that we could implement Deskpro within a month or two is incredibly impressiveSteve Lam Hang Technical Support Manager
Here to Help
Comprehensive Enterprise Support Services
We are dedicated to providing you with comprehensive assistance throughout your journey with us. Our professional customer support team is committed to simplifying your experience, offering top-tier support at every touchpoint.
Get everything you need and more
Some more features and services you benefit from on the Enterprise plan.
Have access to round the clock support for your organization.
Your manager oversees your tickets and is your main point of contact.
We automate a 1 hour support SLA so you always receive a quick response.
We will check that your helpdesk is operating well every quarter.
We will migrate your data across so you can get up and running quickly.
We can guarantee a 99.9% uptime for our Cloud deployment.
We assist you with building custom reports with DPQL language.
Our security team can help you complete your annual security review.
Have multiple separate instances of Deskpro that are linked to one account.
Have the highest possible API rate limit that Deskpro plans offer.
Choose Data Center to host in 1 of 22 countries around the world.
Get early access to Beta products that we are developing for your helpdesk.
Your agents can take the Deskpro certification exam at no extra cost.
Protect your helpdesk from security risks by running on separate programs.
Have the ability to pay for your service 30 calendar days after billing.
Ensure that PHI is entirely protected with a plan that is HIPAA Compliant.
Request specific custom features to be developed for your organization.
Our team will draw up or help you create custom contracts if needed.
You are able to send larger file attachments from your helpdesk.
Create an unlimited number of multi-branded help centers.
Our Microsoft translator plugin will automatically translate message content.
Rebrand your widgets and Help Center and remove Deskpro's branding.
Keep track of the full history of an asset and know who has access to them.
Provide support outside of business hours and reduce strain on agents.
Enterprise Plan
Unlock scalable support with Deskpro
Deskpro Enterprise gives you total access to extended limits and exceptional enterprise-level support, ensuring your customer service scales seamlessly with your business growth.
Deskpro Enterprise for
$99
per agent/month
Try Deskpro today
Embark on your superior customer support journey today
Deskpro has worked for several departments within the school; people like its ease of use. Deskpro helps them to streamline their workflow.Kimberley Byrd Senior IT Project Leader
