Book a Demo Professional Services
We're always here to help
Let us help you get to grips with your helpdesk and provide ongoing assistance with our support plans and professional services.
Customer support were instrumental in our successful deployment. I couldn’t have appreciated it more. The responsiveness of the Deskpro team was absolutely phenomenal and the level of customer service is exemplary.Kimberly Byrd Director of Academic and Computing Support
Helpdesk Education
Get to know your helpdesk
We offer a range of training and learning services that can help you and your agents become Deskpro masters with guided sessions, bespoke onboarding plans and agent certification.
Onboarding
Get your helpdesk up and running with no stress
Our team creates a bespoke 3-month plan for your organization.
We help configure your helpdesk to get you up and running quickly.
Training
Ensure your Team know Deskpro inside and out
Whether you need product familiarization or in-depth training, out online webinars or on-site training can help your team overcome and hurdles.
Certification
Become a Deskpro-certified product expert
Our certification program helps you to acknowledge your agents' proficiency in Deskpro.
With in-depth training videos, guides, and a proctored exam, you can trust that your agents understand how to use Deskpro efficiently.
Customization
Make your helpdesk fit your needs
Deskpro works as an out-of-box solution, or you can make it your own by recruiting our team to tailor your helpdesk to fit your specific needs, whether aesthetically or functionally.
Help Center Design
Let us design a completely unique Help Center for you
Many of our customers believe their self-service platform should feel like an extension of their website.
Our team of designers can help create a Help Center design that reflects your brand perfectly.
Product Consultancy
Let us custom develop features and functionality you need
Once in a while, our customers find they need to do something that Deskpro can’t do. Unlike other leading helpdesk providers, we’re more than happy to work on developing the features you need for a reasonable price.
Deskpro’s intelligent design and our team of highly-skilled developers mean adding extra functionality can be as simple, fast and inexpensive as possible.
Get in touch for a consultancy quote
Support Services
Our team are on hand to help you
Our Customer and Tech Support teams are always here to help, whatever you need. We're here to take care of your concerns and make using Deskpro easy.
Premium Support
Our team are here to support you every step of the way
Our friendly team of support superheroes are committed to creating exceptional and personal customer experiences.
Our highly rated team will be able to help you solve any issue with our support plans.
Sysadmin Support
Our technical support team will relieve your administration stresses
Our Technical Support team are on hand to make self-hosting painless and will work with you to configure your On-Premise helpdesk as needed.
Security Reviews
Know your helpdesk is secure with our security reviews
Our security reviews, included in our Enterprise plan, ensure that your helpdesk meets industry standard compliances.
The security of your data has always been a priority for us. Whether you deploy on Cloud or On-Premise, Deskpro is committed to protecting and securing your data.
Data & Migration
We can help manage your data at any stage
Our Technical Support team can provide managed services to ensure your helpdesk is in good shape. And we provide support if you want to move to Deskpro from another support solution.
Helpdesk Migration
Take the stress out of helpdesk migration
Migrating from your current helpdesk provider might seem like a headache but we want to make it as pain-free as possible.
Managed Upgrades
We can manage the upgrade of your On-Premise instances
Our managed upgrade service means you can sit back and relax while we take care of transitioning your helpdesk to any new versions; with new features, bug fixes and general updates.
Our Technical Support team will ensure your helpdesk is running the latest version of the software without you needing to lift a finger.
Managed Installation
We can help you get started with Deskpro
Our Technical Support team can help you install Deskpro on your chosen platform, so your On-Premise deployment is running smoothly from day one.
Reducing the amount of time you need to spend on server administration.
