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Build a legendary IT helpdesk for nerds
Maximize efficiency and supercharge your support with helpdesk software for IT teams
Leading technology companies trust Deskpro for their support software
Security
Store your sensitive data securely
Helpdesk software that takes the stress out of your data responsibilities. We know that first class support service is your priority and you shouldn't have to compromise on data security.
With Deskpro, you have total control over permissions access to ensure that all of your data is protected and only accessed by the necessary people.
I would recommend Deskpro to any software company because it's such a natural fit, especially when it’s a growing company and has many products like we do.Mike Wray President
choice of deployment
Deploy your helpdesk in the way that suits you
You understand your company's data needs best to decide which deployment option suits you best. But if your needs or priorities change it's simple to switch between our deployment options; giving you complete flexibility over your helpdesk.
Cloud
Our secure hosted solution with a 99.9% uptime guarantee.
On-Premise
Our self-hosted solution; control your data storage, backups and upgrades.
Cloud
Sit back whilst our server takes care of your data
Deploy your helpdesk from one of our secure data centers located in any of 16 AWS countries around the world. Sit back and let Deskpro take care of your backups, updates, security and bandwidth costs.
On-Premise
Take charge of your helpdesk
If your organization wants to manage all of your own data and be responsible for your operations then On-Premise might suit you best.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.Anthony Carter Head of IT
Integration
Seamlessly integrate your software applications into your helpdesk
You can integrate your Deskpro helpdesk with 1000+ software applications from our bespoke application library or extend your helpdesk further by coding your own widgets and apps with Javascript and HTML.
Reporting
Generate actionable analytics for valuable insights
Customizable reports enable you to understand your company's performance on a higher level. Using DPQL query language you can build and share any reports that you require.
Track agent performance with insights that update the moment after an action has taken place so you're never out of the loop.
The first thing that stood out about Deskpro was the interface, it is simple but you can do so much with it. The support has been fantastic. It was one of the smoothest transitions I think I've ever experienced in my career of moving to a new internal system.Ian Newman Development Manager
Provide round the clock self-service support
Reduce the strain on your support staff by creating informative content for you 24/7 Help Center. Help your customers find the answers they need, no matter what time it is, without them needing to interact with your agents.
Knowledgebase
Providing your customers a Knowledgebase that is available 24/7 can help reduce the number of tickets created as it lets customers resolve their own issues.
Automations
Automate your helpdesk and increase productivity
Configure new ticket triggers to run automated actions from ticketing events, route tickets to the correct departments and equip your helpdesk with so many more intelligent automation tools that increase agent productivity.
Agents can collaborate from within your helpdesk with @ mentioning and internal team instant messaging helping them resolve tickets faster as it reduces lengthy inter-agent communication.
Find out more about how Deskpro is great for technological organizations
We looked at all the major players in the industry and none of them could come close to Deskpro in price, functionality, or customer services.Brian Polackoff VP of Sales & Client Relations
We initially purchased Deskpro to use with a small team, we were well aware of how well it scales compared with other products. We felt this was future-proofing our business.Nam Nguyen Director of Customer Success
After four years, we’ve come to understand that Deskpro helpdesk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.Mike Wray President
The support that the Deskpro team delivers is great. They were incredibly knowledgeable and helped me navigate a few use-case scenarios with ease. My questions were always answered with accurate and timely responses.Brian Polackoff VP of Sales & Client Relations
