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Gravatar

Gravatar makes conversations with your users more personable with profile images; ensure your teams can always put a face to a name.

Automatically display profile images for for users and agents with the Gravatar helpdesk integration for Deskpro. Add a personal touch by associating an image with each user; which makes it easier for agents to remember their previous interactions and provide more personable support.

Agents' profile images can be populated from Gravatar or they can upload an image to their agent profile, so users can see the images of your agents when they login to the Help Center. Users' Gravatars are also seen in the agent interface, so your agents see the picture each customer has chosen to represent themselves on their profile and the ticket list.

Millions of people have a Gravatar image linked to their email address, through using popular services like WordPress and Disqus.

Database Authentication

Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

Scratchpad

Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.

Shopify

Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.

Bitbucket

Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.