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Salesforce

Synchronize your support and sales teams with intelligent CRM processes for better customer experience and faster results.

With the Salesforce helpdesk integration, it’s easy to see all your CRM information in Deskpro. When a ticket or user profile belongs to one of your existing customers, you can see their existing data from the Salesforce profile.

With Deskpro's Salesforce integration, you can unify your sales processes with ease:

  • View the details of Contacts and Leads associated with users in Deskpro.
  • View the details of Salesforce Accounts that are associated with an Organization in your helpdesk
  • Choose which fields are pulled from your Salesforce records and customize how they are displayed in Deskpro.

Installing our Salesforce helpdesk app for Deskpro is an easy process, it takes only a minute. It works on any Salesforce account that includes API access.

We don't charge you extra for features or apps. The Salesforce integration is free for all Deskpro customers.

Database Authentication

Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

Scratchpad

Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.

Shopify

Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.

Bitbucket

Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.