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Twilio
With our Twilio helpdesk integration, sending automatic SMS alerts to agents is a piece of cake. Benefit from simple and easy SMS alerts to keep your teams in the know on urgent issues.
Even in low-signal areas, agents can be informed of urgent tickets, wherever they are. You define when alerts get sent with Deskpro's triggers, SLAs, and escalations, you set the conditions so alerts are only sent when and where they're needed.
With multiple sending options you can take into account ticket properties and helpdesk working hours; text an individual agent or a whole team. And Deskpro doesn't charge extra to use our SMS integration, you just need to have a Twilio account.
Database Authentication
Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.
Scratchpad
Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.
Shopify
Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.
Bitbucket
Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.